Sales conditions

Order Methods and Pricing

Customers can place their orders through our website: www.gretawings.com.

Each customer declares that they have full capacity to use credit cards or any other available payment method, ensuring that they have sufficient funds to cover the cost of the purchase.

By clicking the “Pay” button, the customer fully and unreservedly accepts these General Terms of Sale.

The data recorded by GretaWings serves as proof of the transactions made between GretaWings and the buyers. Once the order is confirmed, GretaWings will send an email with the purchase details and, in the case of physical products, will include the tracking number to monitor the shipment.

Our product prices do not include taxes or shipping costs, which will be calculated in the shopping cart before finalizing the purchase.

GretaWings reserves the right to modify its prices at any time. However, products will be invoiced based on the rates in effect at the time of purchase.

Availability

GretaWings will make every effort to fulfill customer demand. However, if a product becomes unavailable after an order has been placed, the customer will be notified via email about its cancellation and will receive a refund according to the processing times established by their bank.

Payment

-PayPal

GretaWings accepts payments via PayPal, a 100% secure payment system. In this case, only PayPal and the bank have access to the buyer’s financial information. GretaWings does not store or record this data.

 

-Credit/Debit Card Payment

Customers can pay with their credit or debit cards securely. We use payment gateways with high security standards to ensure a protected transaction.

Payment Security

To guarantee secure transactions, GretaWings relies on a trusted payment gateway. GretaWings does not have access to or store customers’ financial information.

Shipping

Shipments are made through USPS for orders within the United States and Puerto Rico. For international shipments, we use the International Postal Service.

  • Ready-to-ship amigurumis: Dispatched the next day.

  • Personalized products: Processing time between 1 to 3 weeks.

  • Materials: Shipped the next day after order completion.

  • Digital products: Automatically available for download after payment.

 

During high-demand periods (Christmas, Black Friday), shipping times may vary. If you need your order urgently, contact us at support@gretawings.com, and we will do our best to prioritize it.

GretaWings is not responsible for delays caused by external factors such as strikes, weather conditions, or transportation issues.

Buyers are responsible for paying customs duties and taxes applicable in their country. GretaWings is not liable for delays caused by customs processing.

Returns

Returns are available only for United States and Puerto Rico within 7 days after delivery. We do not accept international returns.

If you wish to return a product, please email us first at support@gretawings.com, stating the reason. We will reply with instructions on how to proceed with the return.

  • Return shipping costs will be covered by the customer.

  • Refunds will be processed within 7 days after receiving the returned product.

  • Products must be returned in their original packaging and in perfect condition.

  • Digital products are non-refundable.

  • If the return is due to a manufacturing defect, a full refund, including shipping costs, will be issued.

Misuse of Products

GretaWings is not responsible for damages caused by misuse of its products. Many of our products are decorative and not suitable for children under 3 years old without adult supervision.

Modification of Sales Terms

GretaWings reserves the right to modify these terms without prior notice. Each purchase made on www.gretawings.com will be subject to the terms in effect at the time of the transaction.

Copyright

All designs, texts, photographs, videos, and other content on this website are owned by GretaWings and are protected by copyright laws. Reproduction, manufacturing, or distribution without authorization is prohibited.

It is also forbidden to sell copies of GretaWings products or use its photographs without permission or proper attribution.